SHIPPING & RETURNS
SHIPPING AREAWe ship orders within the European Union.
PROCESSING TIME
Orders are processed within 2–5 business days after purchase. A confirmation email will be sent once your order has been shipped.
DELIVERY
Delivery typically takes 2–7 business days within the EU. Orders are shipped using trusted delivery partners.
SHIPPING COSTS
Shipping costs are calculated at checkout or included in the product price, depending on the release.
TRACKING
You will receive a tracking number via email once your order has been shipped.
DELAYS
Delivery times are estimates. We are not responsible for delays caused by external factors.
INCORRECT ADRESS
We are not responsible for orders shipped to incorrect addresses provided by the customer.
RETURN POLICY
HOW TO RETURNSubmit your return request within 14 days of receiving your order. Fill in the Return Form on our website, pack the item securely
(unworn, unused, with tags attached), and ship it back using a tracked service.
RETURN ADRESS
OUT Studio
Carrer de Francesc Macià, 30
08912 Badalona, Barcelona
Spain
SHIPPING
Return shipping is at your own cost. Original shipping fees are non-refundable.
REFUNDS
Once we receive and inspect your return, we will process your refund within 10–14 business days.
Depending on your bank, it may take a few additional days to appear in your account.
CONDITIONS
Items must be returned unworn, unused, and in their original condition, with all tags attached and packaging intact.
FINAL SALE
Final Sale items cannot be returned or refunded.
DEFECTIVE ITEMS
If you received a faulty item, please contact us at hello@outarchive.com within 48 hours of delivery.